Salon Policy

Salon Policy

24-hour Cancellation policy

Your appointments are very important to our team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice.  This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  If last minute cancellations or ‘no shows’ become a habit, you will be refused services in the salon.  Here is our general breakdown of cancellation fees:

  • Less than 24-hour notice will result in a charge equal to 100% of reserved appointment(s)
  • ‘NO SHOWS’ will be charged 100% of service amount

As a courtesy, we do try call, text and/or email to confirm the date and time at least 24 hours prior to your appointment.  Please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. as we sometimes run late as well. It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period.  After that time, you may have to forgo parts of the service in order to keep it in the time allotted for you. Short services will be charged as a NO-SHOW after 15 minutes. Please always call if you even THINK you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day.

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.

Guarantee Services

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge within reason.  Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.

Guarantee Products

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using.  We will gladly accept returns for store credit on any products within 30 days from purchase as long as at least 2/3 of the product is remaining.

Does your hair really suit you?

Does Your Hairstyle Really Suit You?

During a proper consultation, there are a few rules.

Firstly, we never ask you what to do. That sounds crazy, right? Not really. If you knew what to do, you’d be able to cut and style your own hair at home and if we’re honest here, that hardly ever ends up quite right. So, what’s the secret? During the right consultation, we’re more interested in how much time you are able to spend on your hair on a daily basis or what makes you feel insecure about your hair.

Do you understand why that bob you’ve been wearing for 5 years doesn’t make you feel the way it used to? Do you understand why you can never blow-dry your hair the way we can during a visit? These are the things we will talk about during every visit. It’s one thing leaving with the most fabulous hair you’ve ever had, and it’s another thing maintaining that hair when your three kids are up from 4AM smacking each other with kitchen utensils.

Have you ever been asked what your REAL morning routine is like? Not the one you think we want to hear. We really truly believe that if you can see your hair the way we can, and we can see your life the way you do, the result will be authentically you. There’s no shame in maintaining that style that you’ve loved for so long, but wouldn’t it be great if it just stayed the way you wished it would? With a little time and just a bit of trust we believe that YOU will start to see and experience your own hair, like you never have before.


In order to achieve such a style, suitability is key. With that, we mean suitability to your budget, your home routine and your hair’s texture and facial features. We take time to analyse your current hairstyle, listen to what is challenging you at home, in regards with your hair, and carefully work out a strategic plan to start working towards the solution. In the salon, a proper consultation goes right down to how to style your hair at home so that the look we’ve created stays fresh as long as possible.

We have developed a comfortable structure so that we can communicate as clearly as possible. Here’s a few things you can be expected to be asked when having a consultation at The Cottage:

1: How much time are you able to spend on your hair on a daily basis?

2: Are you able to identify what you like/ don’t like about your hair at the moment?

3: How much length are you open to lose? (this definitely is not a “scissor happy” question)

4: What are your daily hair struggles?

5: Then, once we have all that down, we will do a precise examination of facial features, hair growth patterns, hair texture, hair density and even your specific head shape.


If the haircut does not do the work for you, you are not the issue, it means that the cut is not doing its job. We hold ourselves to the standard that we are only as good as our last service.

Ocean Air and Salty Hair.

7 Tips To Lock Down Beautiful Beachy Hair


Sun bathing might be exactly what you need for your mental health this holiday, but your hair might need a little extra help. Kick off your festive season with 7 tips that will help you lock down a beautiful beachy look whether you’re embracing your frizzy hair or choose to not get your hair wet…


Can’t decide on when to do your hair, before or after your vacation? The answer is BEFORE. Freshly-cut ends will be a lot more manageable while you are on the go, be it on the beach or Cape Town’s beautiful wine farms. Hair is always at it’s easiest when it is healthy. Plus, having your hair freshly coloured adds that extra shine we all adore during the festivities. What are you waiting for? This time of the year, salon’s get busier and busier. Make sure you have got your pre-vacation and post-vacation appointments booked!


Another tip to get your summer hair feeling healthy is to treat it to an intensive treatment for smoother, more resilient strands. It’s best to treat your hair pre-sun as opposed to after it’s been sun-damaged.


Sunscreen for a summer holiday is a no-brainer. But did you know, hair needs UV protection, too? Especially if you have colour-treated hair. To shield your strands from the drying effects of the sun, pack a protective spray or cream that will keep lengths soft and supple all season. There are quite a few heat protectants to choose from. We have an excellent colour range in store that has UV protection inside the shampoo and conditioner. No extra products taking unnecessary space in your holiday bag.


At The Cottage, we are all about minimal. Low-maintenance, minimal  colour works best in summer, as it fits around a busy routine. Think balayage or baby-lights; they both require fewer root touch-ups. Book your holiday appointment and ask your stylist for one of these low-maintenance looks, and enjoy cool, surfer-girl highlights that will see you through to the end of the season.


If you want to pro-long the time between washes, braid your way to a seriously salty sun-kissed finish. By plaiting your hair before you step outside, you cut down on time trying to keep your hair out your face and away from your sunscreen. By doing this, you are less likely to touch it therefore it won’t get greasy so quickly. Another bonus is that once you step off the beach and you’re ready for a night out, you simply undo your hair and you'll have beautiful, minimal effort beach waves.


Beautiful blonde, sun-kissed hair and summer often makes a stunning holiday image, but truth be told, the sun is often the reason why your blonde hair changes to a brassy colour. Refresh your blonde hair with a silver shampoo and conditioner.


Where you can, avoid styling your hair with heated tools, like tongs or a hairdryer, while you are on holiday. Your hair can do without the high levels of heat when you’re prepping for a summer vacation, plus, we all know your suitcase doesn’t have any more space. Instead, go for a tool-free hairstyle to get a tousled look. Braid wet hair and shake it loose when dry for dreamy waves. Still craving the flawless curls you get from a curling iron? Then spritz on a heat protection spray that keeps strands safe and enhances shine.